Privacy Policy
1. About this Policy
Solterra Agriculture Pty Ltd (ABN 12 678 469 282) (Solterra) recognise that privacy is important to you.
This Privacy Policy has been developed by Solterra as it values and respects its relationships with individuals with whom it deals (‘Stakeholders’). Solterra respects its Stakeholders’ desire for privacy and therefore, the aim of this Policy is to provide you with information on the collection, use, disclosure and storage of your personal information by Solterra.
Solterra abides by the Privacy Act 1988 (Cth) (Privacy Act) in the manner required by the Australian Privacy Principles (APPs). All officers and employees of Solterra are bound to perform their duties in accordance with this Privacy Policy which conforms to the Privacy Act.
2. Types of personal information collected
Solterra may collect and retain information that identifies you, or from which your identity can be identified (each ‘Personal Information’) including:
- Your name, date of birth, residential or business addresses, telephone number, email address, bank accounts, tax and other identifiers required by Solterra; and
- Other information required under legal, regulatory or authority obligations; and
- General information about the different types of products and services as collected through the ordinary course of business and maintenance of relationships.
Solterra will use best endeavours to collect the required Personal Information directly from its Stakeholders unless it is unreasonable and impracticable to do so. Solterra will take reasonable steps to ensure that the Personal Information it uses or discloses is accurate, up to date and relevant. Where Solterra has reason to believe that the Personal Information held is inaccurate, out of date or incomplete, it will take reasonable steps to correct that information having regard to the purpose for which the information is held.
3. How we may collect personal information
Solterra may collect Personal Information in the ordinary course of its business activities, when:
- responding to your enquiries either through direct email, website forms, letters or telephone conversations; and
- dealing with suppliers and contractors in the facilitation of Solterra’s business operations.
Solterra may also collect information about you through publicly maintained records or from an information service provider where it is not reasonable or practical to collect the information directly from you.
4. Use and disclosure of personal information
Solterra does not sell any personal information to any person or entity.
Solterra only uses Personal Information for its internal business needs which may include:
- facilitating Solterra’s business operations;
- administering and processing requests that you submit, to communicate with you regarding your request;
- marketing and promotional activities including providing you with information about other Solterra’s business that may be of interest to you but will cease to provide you with marketing material where a request to do so has been made;
- to make payments to your nominated bank account in consideration for the services that you provide; and
- to comply with legal and regulatory obligations or other authorities of information which may be required by law.
Solterra generally only discloses Personal Information as required by law and, it may disclose Personal Information to affiliated and non-affiliated parties that may directly communicate with you regarding services with Solterra. Solterra has entered into agreements with each external service provider and under the terms of appointment strict compliance with the Privacy Act is required.
Your Personal Information may also be disclosed to:
- professional advisers including legal, auditors and consultants
- Regulators in order to satisfy Solterra’s legal regulatory obligations; and
- As otherwise required or permitted by law.
Solterra does not disclose Personal Information to other persons offshore unless appropriate privacy protection is in place (e.g. its portfolio management bureau system) or with the concurrence of the individual concerned (e.g. names, roles and contact details of Solterra representatives).
5. Security of Personal Information
Solterra will ensure that Personal Information is kept in a secure manner free from unauthorised access, modification or disclosure. Personal Information retained in electronic format is subject to system security measures (i.e. complex password protection and authorised access levels) in accordance with the internal Information Technology Policy. Any hard copy of Personal Information is retained in secure filing cabinets.
Where Solterra no longer requires, or is no longer required to hold Personal Information, it will take reasonable steps to securely destroy the information or ensure that the information is de-identified.
6. Accessing or correcting your personal information
You may request to access your personal information. There are certain restrictions to accessing your information as outlined in the APPs and Solterra will inform you whether it agrees to provide you with access within 20 business days of the receipt of your request.
Before access is granted, you will be required to provide evidence of your identity.
Solterra seeks to ensure that the personal information held is accurate, complete and up to date. You can update your personal information at any time by using the various forms provided on the website.
7. Complaints Handling
Any complaint in relation to privacy or in relation to the Personal Information held, should be directed to Solterra’s Privacy Officer.
Complaints may be in either written or verbal form and will be dealt with consistent with its Complaints Handling Policy. Solterra will endeavour to acknowledge your complaint immediately and respond within a reasonable time but not later 20 business days.
Where an actual or suspected loss, unauthorised access or modification of personal information occurs, Solterra will promptly take action and assess the matter in accordance with the requirements of the Privacy Act.
For further information please contact Solterra’s Privacy Officer:
Privacy Officer
C/- Compliance & Risk Manager
Level 17, 140 William St
Melbourne 3000
Telephone: 03 8613 1111
Email: compliance@warakirri.com.au
Additional information about privacy in Australian is available by visiting the Office of the Australian Information Commissioner at www.oaic.gov.au.